Refund & Cancellation Policy
Remitverse Technologies Private Limited (InRemit)
Effective Date: July 1, 2026
1. Introduction
This Refund and Cancellation Policy governs refunds, reversals, cancellations, and disputes relating to services provided through InRemit. The Company acts as a technology facilitator and refund eligibility may depend upon third-party service providers.
2. Scope
- Domestic Money Transfer (DMT)
- AEPS Services
- BBPS Bill Payments
- Mobile and DTH Recharges
- Travel Bookings
- Insurance Products
- Loan Facilitation Services
- Merchant Payments
- Account Opening Assistance
3. General Refund Principles
- Refunds are subject to applicable laws and partner policies.
- InRemit does not independently guarantee third-party refunds.
- Users must provide accurate transaction information.
- Fraudulent refund claims may be rejected.
4. Domestic Money Transfer (DMT)
Successful DMT transactions are generally non-refundable. Failed transactions shall be reversed according to banking partner timelines.
5. AEPS Transactions
AEPS disputes and refunds shall be processed in accordance with NPCI guidelines and participating bank procedures.
6. BBPS Bill Payments
Successful bill payments cannot ordinarily be cancelled. Failed payments shall be handled as per BBPS regulations.
7. Mobile & DTH Recharges
Successfully completed recharges are non-refundable. Failed transactions shall be reversed according to telecom and payment partner procedures.
8. Travel Bookings
Refunds and cancellations are governed by airlines, railways, bus operators, hotels, and travel providers, including applicable cancellation charges.
9. Insurance Products
Insurance refunds and cancellations are subject to IRDAI regulations and insurer-specific terms and conditions.
10. Loan Facilitation Services
Loan processing fees, approvals, and refunds remain subject to lender policies. InRemit acts only as a facilitator.
11. Merchant Payments
Merchant disputes, reversals, and chargebacks shall be handled according to banking and payment network rules.
12. Failed Transaction Timelines
| Transaction Type | Indicative Timeline |
|---|---|
| DMT | 3–7 Business Days |
| AEPS | 5–7 Business Days |
| BBPS | 3–7 Business Days |
| Mobile Recharge | 1–5 Business Days |
| Travel Services | As per operator policy |
| Insurance | As per insurer policy |
13. Non-Refundable Charges
- Convenience Fees
- Platform Charges
- Service Fees
- Government Taxes
- Third-Party Processing Charges
14. User Responsibilities
- Verify transaction details.
- Maintain transaction records.
- Report disputes promptly.
- Provide supporting documents when requested.
15. Grievance Redressal
Grievance Officer
Krishna Biiswaas
Email: support@inremit.in
16. Contact Information
Remitverse Technologies Private Limited
C-301, 3rd Floor, Z.B. Enclave,
Lalbagh, Lucknow – 226001,
Uttar Pradesh, India.
Email: support@inremit.in
Website: www.inremit.in
